Contact

Reach us.

Pick the inbox that fits. An AI agent acknowledges first, then routes to a human when the answer needs one.

  • TRIAL, BILLING, ACCOUNT

    support@gravient.ai

    Help with sign-up, your subscription, invoicing, or anything about your greatVibe account.

    Response within one business day. Faster on paid Premium Support.

  • ENTERPRISE

    enterprise@gravient.ai

    Sales, MSA, DPA, SAML / SCIM, PrivateLink, custom SLA, or anything procurement-shaped.

    Response within two business days.

  • SECURITY

    security@gravient.ai

    Report a vulnerability or a suspected security issue. Coordinated disclosure welcome.

    Acknowledged within one business day.

  • PRIVACY AND DATA

    privacy@gravient.ai

    Data access, correction, deletion, or any question under EU, UK, US, AU, NZ, or other privacy law.

    Response within 30 days, as required by applicable privacy law. Often faster.

  • REPORT ABUSE

    abuse@gravient.ai

    Tell us if you see something on greatVibe that should not be there. A real person reads this inbox.

    Acknowledged within one business day.

  • GENERAL

    hello@gravient.ai

    Anything else. Use this if you are not sure which inbox fits.

    Response within two business days.

How we respond

Every inbox is read by an AI agent first. The agent acknowledges, captures context, and resolves what it can. When a message needs a human, it routes to the right person inside Gravient and you get a real reply. Response times above are the gates we hold ourselves to, not the speed of every AI acknowledgment.

PREMIUM SUPPORT

Paid customers on Premium Support Tier 2 get a dedicated AI account agent plus a voice channel. Tier 3 is an embedded technical-partner relationship for teams running greatVibe at scale.

See pricing →

LEGAL ENTITY

Gravient Systems Ltd, registered in New Zealand. For postal correspondence, email legal@gravient.ai.